Frequently Asked Questions
Do you have questions? There's a good chance they've already been answered below! If you still have a question, you can always email webshop@itsapresent.nl
And yes, you can really ask anything :-).
About us
Where are your stores located?
We have 6 stores spread across Amsterdam, Rotterdam and Utrecht.
Click here for addresses and opening hours .
How do you get all those unique products?
Good question! We scour many fairs, cities and the internet to find the nicest and most unique gifts and only buy products that we like. This is reflected in an enormous collection with a diverse range of brands and items from all over the world!
Do you have a product that you would like to sell with us?
Send us a message via webshop @itsapresent.nl with all the information!
What music do you have playing in the stores?
Very cheerful music! The nice thing is that you can also listen to our Spotify playlist at home. Click here for our playlist . Oh, and dancing is always allowed! :-).
Does every store have the same range?
No, the range may differ per store, but the majority is available in every store! This is because some brands are unfortunately not allowed to be sold in every city. For example, the well-known brand Jellycat can only be found in our stores in Rotterdam and Utrecht (Jacobskerkhof), and we do not sell &Klevering in Utrecht.
Also, not all items (such as the very popular Funko's) are in our online webshop! Are you looking for an item but can't find it online? Please send us a message.
Order & delivery
Who will deliver my order?
Your order will be delivered by PostNL.
Letterbox post: €3.95
Parcel post: €4.95 (for orders in the Netherlands)
In the Netherlands and Belgium, shipping costs are free for orders over €49.
How quickly will I receive an order?
Orders placed on workdays before 3:00 PM will be shipped the same day. This order is often delivered the next day, but unfortunately this is no guarantee.
Follow your order via PostNL with the Track & Trace you receive from us!
Can I pick up my order in one of your stores?
Unfortunately, that is not yet possible. If you would like to reserve something and pick it up in one of our stores, send an email to webshop@itsapesent.nl.
Can I have it delivered outside the Netherlands?
Of course! In addition to the Netherlands, we also deliver to Belgium, Germany, France, Spain, Denmark, Sweden, Finland, Austria and Italy. All these orders are placed via PostNL.
Follow your order via PostNL with the Track & Trace you receive from us!
Would you like to have a gift sent?
Do you want to surprise someone with a nice gift? We will be happy to send it on your behalf!
During your order you can indicate in the comments field what text should be on the card and when the package should be delivered. If possible, we will send it a day earlier and put a sticker on the box stating when the package can be opened. We do this because we notice that there are regular delays at PostNL.
Pay
How can I pay?
You can pay with us via iDEAL, PayPal, Bancontact, Sofort, Visa, Mastercard, Maestro, Shop Pay, Apple Pay and Google Pay!
Returns, complaints & cancellation
Can I return my items?
Of course! It is possible to return your order within 30 days.
The product can only be returned unused and in the original packaging.
How do I return an order?
You can return the order to;
It's a Present!
Jacobskerkhof 50
3511 BL Utrecht
Do I have to pay the return shipping costs myself?
Unfortunately, the return costs are indeed at our own expense. We are not yet big enough to bear these costs.
Can I also return my order in one of your stores?
That's always possible! The amount will then later be refunded to the account used to make the purchase. You will therefore not receive these costs back when you return to our store.
How quickly is a return processed?
This is usually within 5 working days after you have sent it. We will keep you informed about this by email! Once the return has been processed, we will refund you as soon as possible.
Complaints?
Shame! Send us an email with your complaint to webshop@itsapresent.nl, we will respond as quickly as possible.
Cancel
Canceling an order is free of charge as long as it has not yet been shipped.
You can email webshop@itsapresent.nl.