Frequently Asked Questions
Do you have questions? Chances are they've already been answered below! If you still have a question, you can always email webshop@itsapresent.nl
And yes, you can really ask anything :-).
About Us
Where are your stores located?
We have 6 stores spread across Amsterdam, Rotterdam, and Utrecht.
Click here for addresses and opening hours.
Where to buy Jellycat, Smiski, and Sonny Angel at It’s a Present!?
Are you looking for Jellycat, Smiski, or Sonny Angel? At It’s a Present! you will find a large selection of these popular collectibles and gifts in our stores in Amsterdam, Rotterdam, and Utrecht.
Buy Jellycat
Jellycat is available in all our stores, except for our store in the 9 Straatjes in Amsterdam. Are you looking for Jellycat in Amsterdam, Rotterdam, or Utrecht? Then visit one of our stores for the cutest plush toys and latest collections.
Buy Smiski and Sonny Angel
Smiski and Sonny Angel are sold in all our stores in Amsterdam, Rotterdam, and Utrecht. We regularly receive new stock, so new series and popular items are often available.
Order online
Online, we regularly offer a selection of our Smiski and Sonny Angel collection. In our physical stores, you will find even more variants and the largest selection.
Do you want to buy Jellycat, Smiski, or Sonny Angel in the Netherlands? Come to It’s a Present! and discover our collection in store or online.
How do you get all those unique products?
Good question! We scour many fairs, cities, and the internet to find the nicest and most unique gifts, and we only purchase products that we like ourselves. This results in an enormous collection with a diverse range of brands and items from all over the world!
Do you have a product yourself that you would like to sell with us?
Then send us a message via webshop@itsapresent.nl with all the information!
What music do you play in the stores?
Very cheerful music! The great thing is that you can also listen to our Spotify playlist at home. Click here for our playlist. Oh, and dancing is always allowed! :-).
Does every store have the same assortment?
No, the assortment may differ per store, but the majority is available in every store! This is because some brands unfortunately cannot be sold in every city. For example, the well-known brand Jellycat can only be found in our stores in Rotterdam and Utrecht (Jacobskerkhof), and we do not sell &Klevering in Utrecht.
Also, not all items (such as the very popular Funko's) are in our online webshop! Are you looking for an item but can't find it online? Then please send us a message.
Ordering & Delivery
Who delivers my order?
Your order will be delivered by PostNL.
Mailbox post: €3.99
Parcel post: €4.99 (for orders within the Netherlands)
In the Netherlands and Belgium, shipping costs are free for orders from €59,-.
How quickly will I receive an order?
Orders placed on weekdays before 3:00 PM will be shipped the same day. Often, this order will be delivered the next day, but unfortunately, this is not a guarantee.
Track your order via PostNL with the Track & Trace code you receive from us!
Can I pick up my order in one of your stores?
Unfortunately, that is not yet possible. If you want to reserve something and pick it up in one of our stores, please send an email to webshop@itsapresent.nl.
Can I have it delivered outside the Netherlands?
Yes, absolutely! Besides the Netherlands, we also deliver to Belgium, Germany, France, Spain, Denmark, Sweden, Finland, Austria, and Italy. All these orders are handled by PostNL.
Track your order via PostNL with the Track & Trace code you receive from us!
Sending a gift?
Do you want to surprise someone with a nice gift? We would be happy to send it on your behalf!
During your order, you can indicate in the comments field what text should be on the card and when the package should be delivered. If possible, we will send it a day earlier, and we will put a sticker on the box indicating when the package may be opened. We do this because we notice that there are regular delays with PostNL.
Payment
How can I pay?
You can pay with us via iDEAL, PayPal, Bancontact, Sofort, Visa, Mastercard, Maestro, Shop Pay, Apple Pay, and Google Pay!
Returns, complaints & cancellations
Can I return my items?
Of course! It is possible to return your order within 30 days.
The product can only be returned unused and in its original packaging.
How do I return an order?
You can return the order to;
It's a Present!
Jacobskerkhof 50
3511 BL Utrecht
Do I have to pay the return shipping costs myself?
Unfortunately, return costs are indeed for your own account. We are not yet large enough to bear these costs.
Can I also return my order in one of your stores?
That is always possible! The amount will then be refunded to the account used for the purchase. You will therefore not receive these costs back at the moment you return in our store.
How quickly is a return processed?
Usually within 5 working days after you have sent it. We will keep you informed by email! As soon as the return has been processed, we will refund you as quickly as possible.
Complaints?
Too bad! Send us an email with your complaint to webshop@itsapresent.nl, we will respond as soon as possible.
Cancellations
Cancelling an order is free of charge, as long as it has not yet been shipped.
You can email webshop@itsapresent.nl.