Frequently Asked Questions

Do you have questions? Chances are they've already been answered below! If you still have a question, you can always email info@itsapresent.nl or click here to send a WhatsApp message.

And yes, you can really ask anything :-).

About us

Where are your shops located?

We have 5 stores spread over Amsterdam, Rotterdam and Utrecht.
Click here for addresses and opening hours .

How do you get all those unique products?

Good question! We scour many fairs, cities and the internet to find the nicest and most unique gifts and only buy products that we like ourselves. This is reflected in a huge collection with a diverse range of brands and items from all over the world!

Do you have a product that you would like to sell with us?
Send us a message via
info@itsapresent.nl with all the info!

What music do you have on in the stores?

Very happy music! The nice thing is that you can also listen to our Spotify playlist at home. Click here for our playlist . Oh, and dancing is always allowed! :-).

Does every store have the same assortment?

No, the range may differ per store, but the majority is available in every store! That's because some brands are unfortunately not allowed to be sold in every city. For example, the well-known brand Jellycat can only be found in our stores in Rotterdam, and we do not sell &Klevering in Utrecht.

Also, not all articles (such as the very popular Funko's) are in our online webshop! Are you looking for an item but can't find it online? Please send us a message.


Order & delivery

Who delivers my order?

Your order will be delivered by PostNL.
Letterbox mail: € 3.95
Parcel post: € 4.95 (for orders in the Netherlands)

In the Netherlands, the shipping costs are free with an order from €50.


How quickly will I receive an order?

Orders placed on working days before 4 p.m. will be shipped the same day. This order is often delivered the next day, but unfortunately this is not a guarantee.

Follow your order via PostNL with the Track & Trace you receive from us!

Can I pick up my order in one of your stores?

Unfortunately, that is not yet possible. If you want to reserve something and pick it up in one of our stores, please send an email to info@itsapesent.nl.

Can I have it delivered outside the Netherlands?

Yes, of course! In addition to the Netherlands, we also deliver to Belgium, Germany, France, Spain, Denmark, Sweden and Italy. All these orders go through PostNL.

Parcel post Belgium, Germany: €7.95. Free shipping to these countries with an order from € 100, -

Parcel post France, Spain, Italy & Denmark: €15.95

Parcel post Sweden: €19.95

Follow your order via PostNL with the Track & Trace you receive from us!

More info here.

Have a gift sent?

Do you want to surprise someone with a nice gift? We are happy to send it on your behalf!

During your order you can indicate in the comments field which text is allowed on the card and when the package should be delivered. If possible, we will send it a day earlier, and we will put a sticker on the box stating when the package can be opened. We do this because we notice that there are regular delays at PostNL.

Pay

How can I pay?

You can pay with us via iDEAL, PayPal, Bancontact, Sofort, Visa, Mastercard, Maestro, Shop Pay, Apple Pay and Google Pay!

Returns, Complaints & Cancellation

Can I return my items?

Of course! It is possible to return your order within 30 days.
The product can only be returned unused and in its original packaging.

How do I return an order?

You can return the order to;
It's a Present!
Line market 16
3511 KH Utrecht

Do I have to pay the return shipping costs myself?

Unfortunately, the return costs are indeed for our own account. We are not yet big enough to be able to bear these costs.

Can I also return my order in one of your stores?

That is always possible! The amount will then be refunded later to the account with which the purchase was made. You will therefore not be reimbursed for these costs when you return to our store.

How quickly is a return processed?

This is usually within 5 working days after you have sent it. We will keep you informed via email! Once the return has been processed, we will refund you as soon as possible.

Complaints?

Unfortunately! Send us an email with your complaint to info@itsapresent.nl, we will respond as soon as possible.

Cancel

Canceling an order is free of charge as long as it has not yet been shipped.
You can send an email to info@itsapresent.nl.