Frequently Asked Questions
Do you have any questions? Chances are they're already answered below! If you still have a question, you can always email us at webshop@itsapresent.nl
And yes, you can really ask anything :-).
About us
Where are your stores located?
We have 6 stores spread across Amsterdam, Rotterdam and Utrecht.
Click here for addresses and opening hours .
How do you get all those unique products?
Good question! We scour countless fairs, cities, and the internet to find the best and most unique gifts, and we only buy products we personally love. This translates into a vast collection with a diverse range of brands and items from all over the world!
Do you have a product that you would like to sell with us?
Then send us a message via webshop@itsapresent.nl with all the information!
What music do you have playing in the stores?
Very cheerful music! The great thing is that you can also listen to our Spotify playlist at home. Click here for our playlist . Oh, and dancing is always allowed! :-).
Does every store have the same range?
No, the selection may vary by store, but most of it is available in every store! This is because some brands are unfortunately not permitted to be sold in every city. For example, the well-known Jellycat brand is only available in our stores in Rotterdam and Utrecht (Jacobskerkhof), and we don't sell &Klevering in Utrecht.
Also, not all items (such as the very popular Funkos) are listed in our online store! Looking for an item but can't find it online? Feel free to send us a message.
Order & delivery
Who will deliver my order?
Your order will be delivered by PostNL.
Letterbox post: €3.99
Parcel post: €4.99 (for orders in the Netherlands)
In the Netherlands and Belgium, shipping costs are free for orders over €59.
How quickly will I receive an order?
Orders placed on weekdays before 3:00 PM will be shipped the same day. Next-day delivery is often possible, but unfortunately, this is not guaranteed.
Track your order via PostNL with the Track & Trace you receive from us!
Can I pick up my order at one of your stores?
Unfortunately, that's not yet possible. If you'd like to reserve something and pick it up at one of our stores, please send an email to webshop@itsapresent.nl.
Can I have it delivered outside the Netherlands?
Absolutely! Besides the Netherlands, we also deliver to Belgium, Germany, France, Spain, Denmark, Sweden, Finland, Austria, and Italy. All these orders are shipped through PostNL.
Track your order via PostNL with the Track & Trace you receive from us!
Want to have a gift sent?
Want to surprise someone with a nice gift? We'd be happy to send it on your behalf!
When ordering, you can specify in the comments field what text you'd like on the card and when you'd like the package delivered. If possible, we'll ship it a day earlier and place a sticker on the box indicating when the package can be opened. We do this because we've noticed frequent delays at PostNL.
Pay
How can I pay?
You can pay with us via iDEAL, PayPal, Bancontact, Sofort, Visa, Mastercard, Maestro, Shop Pay, Apple Pay and Google Pay!
Returns, complaints & cancellations
Can I return my items?
Of course! You can return your order within 30 days.
The product can only be returned unused and in the original packaging.
How do I return an order?
You can return the order to;
It's a Present!
Jacobskerkhof 50
3511 BL Utrecht
Do I have to pay the return shipping costs myself?
Unfortunately, we do have to cover the return costs ourselves. We're not yet large enough to cover these costs.
Can I also return my order in one of your stores?
That's always possible! The amount will then be refunded later to the account used to make the purchase. You won't receive a refund if you return your order to our store.
How quickly is a return processed?
This is usually within 5 business days of your return. We'll keep you updated by email! We'll refund you as soon as possible once your return has been processed.
Complaints?
Sorry! Send us an email with your complaint to webshop@itsapresent.nl, and we'll respond as quickly as possible.
Cancel
Cancelling an order is free of charge as long as it has not yet been shipped.
You can email us at webshop@itsapresent.nl.