Return

Can I return my items?

Of course! It is possible to return your order within 30 days.
The product can only be returned unused and in its original packaging.

How do I return an order?

You can return the order to:
IT'S A PRESENT!
Jacob's cemetery 50
3511 BL Utrecht

Do I have to pay the return shipping costs myself?

Unfortunately, the return costs are indeed for our own account. We are not yet big enough to be able to bear these costs.

Can I also return my order in one of your stores?

That is always possible! The amount will then be refunded later to the account with which the purchase was made. You will therefore not be reimbursed for these costs when you return to our store.

How quickly is a return processed?

This is usually within 5 working days after you have sent it. We will keep you informed via email! Once the return has been processed, we will refund you as soon as possible.

Complaints?

Shame! Send us an email with your complaint to webshop@itsapresent.nl, we will respond as soon as possible.