Can I return my items?

Of course! It is possible to return your order within 30 days.
The product can only be returned unused and in the original packaging.

How do I return an order?

You can return the order to:
Jacobskerkhof 50
3511 BL Utrecht

Please let us know by email (webshop@itsapresent) or via a note in the return package why you are returning the product. The product must be returned unused and in the original packaging.

Do I have to pay the return shipping costs myself?

Unfortunately, the return costs are indeed at our own expense. We are not yet big enough to bear these costs.

Can I also return my order in one of your stores?

That's always possible! The amount will then later be refunded to the account used to make the purchase. You will therefore not receive these costs back when you return to our store.

How quickly is a return processed?

This is usually within 5 working days after you have sent it. We will keep you informed about this by email! Once the return has been processed, we will refund you as soon as possible.


Shame! Send us an email with your complaint to, we will respond as quickly as possible.